Given this data, why are so many companies moving away from human-to-human solutions and focusing on digital? The third major finding was that consumers want to work with a friendly agent. The second major finding from CGS’s report was that consumers want their problems fixed quickly. [+] human connection Getty As we’ve been forced to practice social distancing during the past two months, people have realized how much they crave human connection. Meanwhile, a recent study found that those who gave up Facebook for even just a week felt much happier, less lonely and less depressed at the end of the study then other participants who continued using it. Compounding matters is the added burden of increasingly busy schedules. Disasters like the COVID-19 pandemic have put customer service under a magnifying glass. First, consumers are craving more human connection in their service interactions. 13. Adam needed a human connection, he was craving something more than … Part of the article originally published at MarinaRoseQDNA.com 9/1/17. “Online, we fall prey to the illusion of companionship, gathering thousands of Twitter and Facebook friends, and confusing tweets and wall posts with authentic communication.” But this relentless online digital connection is not at all real social intimacy, and leads us to a deep feeling of solitude. These results seemed very much to be counterintuitive — yet somehow this negative outcome is entirely consistent and true. In a world where some of our most personal moments are “Shared” online with “Friends”, business meetings are replaced with digital “Hangouts”, and the most important breaking news is “Tweeted” online in a mere 140 characters or less, today we often seem much more captivated by flashing notifications on our mobile phones than what we’re actually experiencing outside of our tiny 5'.7" screens. I have established really strong boundaries to have device free outings on date nights, also with my friends or if I am having a business meeting. One telling study showed that lack of social connection is a greater … With the stay-at-home and quarantine orders still in effect, there seems to be a bigger need for human connection, especially in the customer service world. Again, this is the same in good times and bad times. The relative size, scale, and capacity of the human brain are greater than those of any other species. In a poignant, funny talk, she shares a deep insight from her research, one that sent her on a personal quest to know herself as well as to understand humanity. significant correlation between feeling lonely and work exhaustion. Dr. Turkle puts forth a host of pretty convincing signs that technology is threatening to dominate our lives and make us less and less social as humans. Cogito is a company with an AI technology that “listens” to calls and coaches customer service reps in real time. Choose To Love People Unconditionally Without Being Taken Advantage Of. With so many of us being “Friends” and so well connected, you’d think that our social calendars would be totally full. When it comes to customer service, that is truer than ever. It’s important to remember this, in our ever-busy quest for success in our increasingly digitally connected lives. And like a vicious cycle, the more depressed and the lower our self-esteem, the lonelier we feel. Five Major Organs. 06. erode our overall greater health and well-being. Bacteria live on the skin, in the nose and ears, and, most of all, in the gut. When we connected as humans, we went from life support to the Inc. 500. Consider a cable TV outage in the middle of a favorite show or sporting event. Among U.S. consumers, 37.5% want to experience a level of friendliness (30.3% in the UK). In the elderly, this epidemic of loneliness is known as the “hidden killer.”. Until recently, if most people thought about those bacteria at all, we tended to think of them as fairly separate from us. But the sad truth is that for all of the social media friends that we may have out in cyberspace, studies show that social media usage is actually making us less socially active in the real world, and Americans in particular are finding themselves lonelier than ever. If the target audience feels like they are being treated with importance, they will inevitably develop a sense of loyalty to your brand and feel like you are a trustworthy and credible company. In my work , we often talk about people as icebergs: there’s a lot more going on under the surface than we can see. It’s obvious—the phone rules. Social science, any branch of academic study or science that deals with human behaviour in its social and cultural aspects. Today’s highly individualistic, digitally remote, and material driven culture is now challenging all of this, as we turn to science to unlock the mysteries of human connection and wellness in a digitally connected world. Science is now sounding the alarm that there’s a significant correlation between feeling lonely and work exhaustion — and the more exhausted people are, the lonelier they feel. Add to Watchlist. That is why when Adam was alone in the garden, God said, "it is not good for him to be alone." Human Connections: A Powerful Health Care Strategy 01/24/2011 04:55 pm ET Updated May 25, 2011 Although the term "social network" has come to mean connections on the Internet, in a scientific context a social network refers to relationships that occur between real people in real time, on a regular basis: friends, family and co-workers. Moreover, the coaching prompts delivered to agents advising them to display more energy rose by 34%, and those advising them to display more empathy rose by 7%. That warm feeling of human connection is so important in maintaining our overall emotional and physical health. When Advertising to Teens – Make It Relevant! Choose To See Your Value & How Valuable You Are To Yourself & Others. Whether your problem is lack of air, poor air quality or a physical condition that limits your lung capacity, you will likely suffer brain damage or die if your supply of oxygen is cut off for longer than three minutes. Dr. Brian Primack, PhD is the director of the Center for Research on Media, Technology and Health at the University of Pittsburgh, and co-author of a study published by the American Journal of Preventive Medicine, which shows that those who spend the most time digitally connecting on social media — more than two hours a day — had more than twice the odds of feeling socially isolated and lonely, compared to those who spend only a half hour per day. Throughout history, human beings have inherently been social creatures. The human feature that is most extraordinary is the brain. She is unable or unwilling to hear the boundaries that I would like to have regarding our device free get togethers. There are more advanced chatbots, but there still comes a point for a live agent to step in. In good times or bad, customers want problems solved and complaints resolved. Everything that makes up a human being, mind-body-spirit, correlates at an energetic level to something “external” in nature. The size of the human brain relative to the total weight of the average human is 1-to-50. Perhaps the most critical element to survival is oxygen that allows us to breathe. Self Love is one of the most important loves of all. But connecting with others is more important than you might think. The good news is that we now know for certain that this type of recovery and social connection is possible — even for the most problematic of addicts. It will be the most important value of all to some of those who have experienced serious health problems. 15. That said, there may be a higher level of empathy and understanding needed during disruptive times, but customers have always wanted and expected to be treated with friendliness and respect. The Science Of Human Connection And Wellness In A Digitally Connected World. Change Your DNA, Instantly Change Your Life™, Follow Marina Rose on Twitter: www.twitter.com/MarinaRoseQDNA, Follow https://www.facebook.com/qdna.quantum.dna.acceleration/. Worldwide, there are over 2.01 billion active monthly users of social media, and of the 300 million of us in the United States, sometimes it feels like we’ve all just become new “Friends” on Facebook. Regardless of what we accomplish and accumulate in life, we are unable to take it with us. Whether it’s the status car, the trendiest clothes, the luxury home or the CEO title that comes with the envied corner office with a view, these and the many other status symbols of wealth and success seem to forever define our value in our culture today, immortalized by the cinematic perfection of super heroes and super stars, and broadcasted through the perfectly curated lives that bombard us daily by “friends” on social media. Loneliness changes our thoughts, which changes the chemistry of our brains, says Dr. Cacioppo. What’s more, this ever-growing loneliness among the hyper successful is not just a result of the social and professional isolation of living in a more global and digitized world, but rather it’s a “lonely at the top” malaise that’s spreading largely due to the sheer emotional exhaustion of business and workplace burnout. Having friends is a critically important contributor to good health and longevity. In 2008 the National Speakers Association inducted me into their Hall-of-Fame for lifetime achievement in the professional speaking industry. Social media can actually be a positive step toward building a “Global Village”, if we make it so. Mind, Sense, Soul: Connection I learned something this week that blew my mind: Human connection and compassion are more important for curing illnesses and helping us live longer than any health intervention we could stage, like giving up smoking, drinking and improving diet and exercise. 01. Connect With Your Friends The Old Fashioned Way — Device Free. Even in “normal times,” general research proves that the phone is still the number one channel desired by customers. It’s a strong reminder of the importance of establishing real and meaningful interpersonal friendships, versus isolating ourselves in the digital social world. A recent CGS survey, 2020 CGS Customer Services Preferences in Times of Distress, revealed some interesting information. When we learn to love ourselves completely, then we can truly love others, Connect with Your Friends & Loved Ones & Disconnect from Loneliness. A sense of belonging. This increase in cortisol triggers a host of negative physical effects — including a persistent disruption in our natural patterns of sleep, according to Dr. Cacioppo. However, no matter how small the world may seem to be getting, it now also feels like it’s often becoming a much less personable place to live in as well. Choose To Authentically Live Your Own Personal Truth In All Areas of Your Life. As a customer service and experience expert, I help organizations create amazing customer and employee experiences. The solution, experts say, is that we have to begin to recognize the inherent pitfalls of social media and begin to utilize our online time in more positive ways that enhance our relationships — not detract from them. That’s distantly followed by text at 17.6%, chat or direct message at 10% and email at 8.8%. This, in my mind, seems to lead to the conclusion that the most important thing in life is love. Forty-nine percent of U.S. consumers (47.7% in the UK) feel the agents have to do what they were hired to do—resolve the issue quickly. November 2015—By now, it’s a familiar fact: Humans have more bacterial cells—a lot more—than human cells. The message is clear, that it’s important to use social media in positive ways. human connection. The most precious commodities on this planet are our health, love, and happiness. While real life face-to-face social connectedness seems to be strongly associated with feelings of well-being, the study shows that this naturally expected outcome seems to change when our interactions happen virtually. It doesn’t have to be a global pandemic that changes the behavior of a customer. Choose To Be Respectful, Present and Mindful With Your Friends. In fact, after using data from the longest ... One of the most powerful ways to build connection online is with a content strategy that is relatable, and builds trust and community. “As a result of increased cortisol, sleep is more likely to be interrupted by micro-awakenings,” reducing our ability to get enough quality sleep, that in time begins to erode our overall greater health and well-being. I am the Chief Amazement Officer at Shepard Presentations. on the connection of social media use and depression, Physicians Aren’t Immune to Suicide and Depression, ‘Personal Growth’ Means Maintaining Open Dialogue With the Two Angels in My Head, 8 Tips to cope when depression creeps back into your life. Our bodies need human connection to prosper, we were created with a sense of need for connection. Most other mammals have a ratio of only 1 … Whole9 co-founder, Dallas Hartwig, co-wrote the New York Times bestselling books The Whole30 and It Starts With Food and created the original Whole30® program. 03. Real life interactions help us to build lasting relationships that fulfill our innate human need to form bonds and feel connected. 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